Kerja Sepenuh Masa Customer Service Officer (Midnight Shift), Gaji tinggi MYR 2,000 di SEA Gamer Mall . Perak - Maukerja

Job Responsibilities:

• Monitor console on game card, game account, phone top-up, mobile reload and direct top-up.
• Assist Trader to monitor game currency and game item, make remarks and assign to Trader to process the order.
• Facilitate customer requests by providing information directly, and making document verification for suspicious customers for payment-related cases, product suggestions, and general company information.
• Respond to customer live chats promptly, ensuring first response time goals are met at all times.
• Attend customer service tutorials or workshops as required.
• Always inform customers to rate our service by sending a Canned response message after completing the customer request.
• Guide our customers in recognizing charges, requesting refunds, and resending confirmations.
• Liaise with Card, Vendor, Trader, Finance, and Fraud units to resolve the concerns or arising issued faced by customers.
• Maintain excellent levels of service and consistent communication with our customers with the up-most professional manner & meaningful responses.
• Proactively identify changes we can make to our application to make our customers' jobs easier.
• Communicate unpleasant customer experiences to the Superior and follow up appropriately.
• Recognize and escalate any high-priority problems to Senior Customer Service for follow-up.

Job Requirements:

• Ability to manage time effectively and work in fast-paced set-up environment.
• Strong communication skills, both written and verbal.
• Patience and the ability to listen.
• Ability to learn quickly, adapt to change and be tech savvy.
• Willing to work flexible support hours.
• Feel satisfaction when helping customer and colleague.
• Demonstrate politeness and act professionally when interacting with people from different walks of life.
• Demonstrated aptitude and love for providing exceptional customer experiences.
• A proactive, make-it-happen attitude, with an appreciation for friendly competition.
• Receptiveness to feedback and coaching with a desire to continuously improve.

Pay: RM1,700.00 - RM2,000.00 per month

Application Question(s):

• Are you comfortable working the midnight shift (12:00 AM to 8:00 AM)?

Work Location: In person