Key Responsibilities
- Manage the end-to-end business project plan, timelines, milestones, risks and deliverables.
- Coordinate stakeholders across business, technology, and external partners.
- Translate business objectives into clear requirements and implementation plans.
- Drive project governance, stakeholder meetings, progress updates and risk tracking.
- Support loyalty program design, including rewards structure, eligibility rules, customer journeys and redemption processes.
- Facilitate workshops to align stakeholders on program design and customer propositions.
- Coordinate migration and consolidation of existing loyalty programs.
- Oversee business validation, UAT, operational readiness and launch preparation.
- Prepare project updates and presentation materials for senior management.
Requirements
- 5–7 years of experience in business project management within cards, loyalty, rewards or financial services.
- Strong experience managing cross-functional projects and multiple stakeholders.
- Experience in credit/debit cards, loyalty programs, rewards or customer engagement is preferred.
- Experience implementing or transforming loyalty, rewards, CRM or customer engagement platforms is an advantage.
- Strong business requirements management and stakeholder engagement skills.
- Good commercial acumen and understanding of cards/payments.
- Strong communication, presentation and workshop facilitation skills.
- Hands-on, structured and adaptable to changing priorities.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969
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