Who We Are
At Orlig, we specialize in Customer Experience (CX), helping businesses create outstanding customer interactions. Kindness is the foundation of our culture—we bring it to work daily, ensuring smooth collaboration within our team and with clients.
Who We’re Looking For
We’re looking for a customer-focused and solution-oriented IT Presales Consultant who:
- Understands customer needs and recommends the right solutions
- Communicates confidently and delivers engaging presentations and demos
- Thinks analytically and enjoys solving business and technical challenges
- Builds strong relationships with customers, partners and internal teams
- Is proactive, collaborative and eager to learn new technologies
- Adapts well to evolving customer needs and business solutions
Why Join Us?
- Harmonious Work Culture – Work in a positive and collaborative environment
- Career Growth Opportunities – Gain exposure to enterprise projects and continuous learning
- Recognition & Rewards – Be rewarded based on your contributions and achievements
- Work-Life Balance – We support both your professional and personal well-being
What You’ll Be Doing
Strategic Client Acquisition & Market Growth
- Conduct market and prospect research to identify potential business opportunities and support customer acquisition.
- Work closely with Sales to position and present suitable solutions to prospective and existing clients.
Solution-Based Demonstrations & Engagement
- Prepare and deliver compelling, tailored presentations and product demonstrations covering solution functionality, system architecture and technology.
- Engage with prospects, existing clients, channel managers and partners at both business and technical levels throughout the pre-sales process.
Product Knowledge & Stakeholder Alignment
- Develop in-depth knowledge of our products, services and technology by working closely with product and technical teams.
- Gather customer and user feedback and share insights on product enhancements, user needs and potential improvements.
End-to-End Pre-Sales Lifecycle
- Understand customers’ business objectives, operational needs and challenges, and recommend solutions that maximise the value of our products and services.
- Manage the pre-sales lifecycle, including requirement analysis, solution scoping, prototyping and Proof of Concept (POC) activities where required.
RFI, RFP & Partner Support
- Prepare and respond to RFIs and RFPs with clear, accurate and professional solution content.
- Support partners and channel managers in solution-related sales activities, including presentations, demonstrations and solution guidance.
- Identify opportunities for additional solutions, services, upgrades and enhancements that add value to customers.
Sales Materials & Partner Resources
- Ensure presentations, product demonstrations, solution documents and other pre-sales materials are accurate and up to date.
- Maintain relevant product and solution information within the partner portal and other pre-sales resources.
What We’re Looking For
Must Have
- Bachelor’s degree in IT, Computer Science, Information Systems or a related field.
- Strong communication and presentation skills, with confidence in presenting solutions and conducting product demonstrations.
- Good understanding of business requirements and solution-based selling.
- Strong analytical, problem-solving and organisational skills.
- Ability to communicate effectively with both business and technical stakeholders.
- Proficient in English and Bahasa Malaysia, both written and verbal.
- Familiarity with design tools such as Adobe XD or Canva.
- Ability to work collaboratively, manage multiple priorities and meet deadlines.
- Willingness to learn and adapt to new technologies, tools and industry trends.
Added Advantage
- Experience in CRM, Customer Experience (CX), contact centre or enterprise software solutions.
- Experience in Presales, Solutions Consulting, Technical Sales or a related role.
- Experience preparing RFI/RFP responses, solution proposals or tender documents.
- Experience with Proof of Concepts (POCs), prototypes or solution workshops.
- Experience working with business partners or channel partners.
- Knowledge of consultative selling methodologies.
- Experience identifying opportunities for solution expansion, upgrades or additional services.
Key Benefits:
- 5-day work week (9:00 AM – 5:00 PM)
- Outpatient medical claim
- Group hospitalization & term life insurance coverage (upon confirmation)
- Birthday leave (upon confirmation)
- Annual salary increment
- Year-end performance bonus
- Company events and festive celebrations
Job Type: Permanent
Pay: RM5,000.00 - RM8,000.00 per month
Benefits:
- Health insurance
- Professional development
Work Location: In person