Kerja Intern E Commerce Customer Service di Love Knot Selangor - Maukerja

Role Description The Intern E-Commerce Customer Service role is an on-site internship position based in Damansara. The intern will respond to customer inquiries via email, chat, and social media, providing timely and accurate information about orders, products, and policies. Daily tasks include handling order-related issues, processing exchanges or returns in coordination with the operations team, and updating customers on delivery status. The intern will assist in maintaining accurate customer records, monitoring e-commerce platforms for customer feedback, and escalating complex issues to senior team members. This role also supports the team in improving the online shopping experience and ensuring that customer interactions reflect Love Knot’s community and empowermen

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with customers.
• Basic understanding of e-commerce platforms and online shopping processes, including order tracking and returns handling.
• Organizational and time-management skills to handle multiple customer requests and follow-ups efficiently.
• Proficiency in written and spoken English; additional language skills are an advantage.
• Comfort with using digital tools such as email, chat applications, spreadsheets, and social media platforms.
• Positive attitude, willingness to learn, and ability to work collaboratively in an on-site team environment.
• Interest in fashion and community-focused brands; prior customer-facing or retail experience is a plus.
• Currently pursuing or recently completed studies in Business, Communications, Marketing, or a related field is beneficial.