Kerja Sepenuh Masa, Mid Level Role (L2 Support) di Kris Infotech : Technology & Talent - Synced - Maukerja

We are seeking an experienced L2 Support (Mid Level) to join our IT Operations team supporting a leading financial institution in Singapore. This role is ideal for a proactive and customer-focused IT professional with strong troubleshooting skills, excellent stakeholder communication, and experience supporting mission-critical applications in a banking environment.

Key Responsibilities

Relationships & Communication (40%)

• Able to take initiative and act proactively rather than waiting for instructions.
• With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.
• Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures

Continuous Improvement (30%)

• Maintain detailed incident, problem, and service request documentation.

Project Planning & Execution (10%)

• Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

Technology & Operations (20%)

• Experience in administering Windows Server and Linux Server environments.
• Experience in performing basic application health checks.
• Experience in supporting banking applications or applications for financial institutions.

Requirements

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related discipline.
• Professional certifications are an advantage, including: ITIL Foundation, , Microsoft Certifications, CompTIA A+
• Over 8 years of experience in Corporate Banking Domain L2 Support including: CASA, Loans and Lending, Treasury / Market Products, Accounting and General Ledger, Payments and Cash Management, MAS Regulatory Reporting
• Experience working in production support with incident, problem, and change management processes.
• Experience coordinating with vendors and cross-functional technical teams.