Kerja Sepenuh Masa, Field Service Manager di GREATECH TECHNOLOGY BERHAD Pulau Pinang - Maukerja

Company Description GREATECH TECHNOLOGY BERHAD provides advanced automation solutions across multiple industries to help customers improve productivity, return on investment, and cost effectiveness. The company’s design and engineering teams focus on creating tailored automation systems that meet the complex requirements of multinational clients. With in-house manufacturing capabilities, including precision machining, sheet metal fabrication, engineering facilities, and system assembly spaces, Greatech maintains strong control over quality and delivery. The organization is committed to serving global customers with innovative, reliable, and cost-efficient automation solutions and comprehensive support.

Role Description The Field Service Manager is a full-time, on-site role based in Simpang Ampat, responsible for overseeing field service operations for automation systems at customer sites. The role includes planning and coordinating service schedules, leading and mentoring field service technicians, and ensuring timely installation, commissioning, troubleshooting, and maintenance of equipment. The Field Service Manager will work closely with engineering, manufacturing, and project teams to resolve technical issues, improve service processes, and uphold safety and quality standards. This position involves regular customer interaction to understand service needs, manage expectations, and maintain strong long-term relationships. The role also includes preparing service reports, tracking performance metrics, and identifying opportunities to enhance customer satisfaction and operational efficiency.

Qualifications

• Strong technical knowledge of industrial automation systems, robotics, or related equipment, with hands-on experience in installation, commissioning, and maintenance.
• Leadership and people management skills to guide, coach, and develop a field service team, including resource planning and performance management.
• Customer service and communication skills to manage client expectations, handle escalations professionally, and build long-term relationships.
• Organizational and problem-solving abilities to coordinate complex service activities, prioritize tasks, and quickly resolve technical and operational issues.
• Familiarity with safety standards, quality procedures, and documentation practices in manufacturing or automation environments.
• Ability to work on-site and travel to customer locations as needed, with flexibility to respond to urgent service requests.
• Diploma or degree in Engineering (Mechanical, Electrical, Mechatronics, or related field) or equivalent practical experience.
• Prior experience in field service, maintenance, or technical support in an automation or manufacturing setting is highly beneficial.
• Proficiency in basic office and reporting tools (e.g., MS Office) and comfort using digital systems for service tracking and documentation.