Kerja Sepenuh Masa, Senior IT Infrastructure - End User OperationsEngineer di ThunderSoft Pulau Pinang - Maukerja

1. IT Operations & End User Support Lead daily IT operational support across enterprise users. Ensure high availability of IT services through proactive monitoring and incident management. Own ServiceNow ticket quality, KPI reporting, and operational excellence. Act as escalation point for Level 1 and Level 2 support teams.

Responsabilités

Primary responsibilities include:

• Incident Management
• Problem Management
• Service Request Management
• Knowledge Management
• User Experience Improvement

2. Windows, Linux & Enterprise Infrastructure Administration

Strong administration experience in:

• Windows Server
• Linux
• UNIX

Responsible for:

• Server administration
• System installation & configuration
• Patch management
• System upgrades
• Performance monitoring
• Capacity planning
• System troubleshooting

3. Enterprise Collaboration & Video Conferencing

One of the largest portions of the role. Hands-on administration of:

• Microsoft Teams Rooms
• Cisco Video Conferencing
• Poly
• Zoom
• WebEx
• Pexip/CVI
• Qumu

Responsibilities:

• Conference room deployment
• AV equipment installation
• Endpoint configuration
• Live event support
• Town Hall production
• Executive meeting support
• Streaming services

4. Audio Visual (AV) Infrastructure

Strong experience with:

• Cameras
• Microphones
• Audio mixers
• Video switchers
• Projectors
• Displays
• AV Control Systems

Able to:

• Install
• Configure
• Troubleshoot
• Maintain
• Upgrade AV environments

5. IT Service Management (ITSM)

Experience using:

• ServiceNow

Knowledge of:

• SLA management
• Incident lifecycle
• Problem management
• Change management
• Knowledge articles
• KPI reporting