Kerja Sepenuh Masa, Payroll in-country Expert (Client Services) di Asia Payroll Hub - Maukerja

Company Description Asia Payroll Hub specializes in outsourced payroll and HR solutions that help organizations streamline operations and improve efficiency. By managing complex payroll and HR processes, the company enables clients to reduce costs, ensure compliance with evolving regulations, and refocus resources on core business activities. Asia Payroll Hub provides scalable services and access to specialized expertise, supporting businesses as they grow and adapt to changing market demands. With a strong emphasis on security and risk mitigation, the company positions its clients to maintain a competitive edge in a dynamic business landscape.
Role Description This full-time remote role as a Payroll In-country Expert (Client Services) focuses on delivering accurate, compliant, and timely payroll services for clients in a specific country or region. The Payroll In-country Expert will process payroll, validate data, manage statutory calculations, and ensure adherence to local tax and labor regulations. The role includes responding to client inquiries, resolving issues, and providing guidance on payroll-related matters to support high levels of client satisfaction. The expert will collaborate with internal teams, maintain detailed documentation, and participate in continuous improvement initiatives to enhance service quality and operational efficiency. The position requires consistent, proactive communication with clients and stakeholders, primarily through digital channels.
Qualifications

• Strong client-facing skills, including Client Services and Customer Service, with a focus on understanding client needs and delivering responsive support.
• Excellent Communication abilities to explain payroll concepts clearly, manage expectations, and collaborate with internal and external stakeholders.
• Proven commitment to Customer Satisfaction, including experience handling inquiries, resolving issues, and maintaining positive long-term client relationships.
• Solid Finance and payroll knowledge, including local tax, social security, and statutory compliance requirements for the relevant country or region.
• Experience working with payroll systems or HRIS platforms, and strong proficiency in spreadsheets and data validation.
• High attention to detail, strong analytical skills, and the ability to manage multiple deadlines in a remote work environment.
• Demonstrated ability to work independently, prioritize tasks, and maintain confidentiality of sensitive information.
• Bachelor’s degree in Finance, Accounting, Business, HR, or a related field, or equivalent practical experience; previous experience in payroll outsourcing or shared services is an advantage.