Kerja Sepenuh Masa, Facilities Executive di JLL - Maukerja

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibilities:Facility Operations Management:
Oversee the daily operations and maintenance of facilities, ensuring optimal functionality, safety, and efficiency.
Coordinate with various departments, vendors, and service providers to address facility-related issues, repairs, and maintenance.
Develop and implement preventive maintenance programs, schedules, and procedures for all facilities' assets.
Regularly inspect and evaluate the condition of facilities, identifying areas for improvement and ensuring compliance with regulations and standards.
Manage work orders, service requests, and ensure timely resolution of facility-related concerns.

Space Planning and Management:
Collaborate with stakeholders to plan and optimize the use of workspace, considering organizational requirements, efficiency, and employee comfort.
Manage office space allocation, seating arrangements, and relocations in accordance with departmental needs and organizational changes.
Maintain accurate records and documentation related to space utilization, occupancy rates, and lease agreements.
Coordinate office moves, renovations, and furniture installations while adhering to established budgets and timelines.

Human Experience and Events Management:
Employee & Workplace ExperienceDeliver a warm, professional, and consistent workplace experience.
Proactively engage employees to understand their workplace needs and provide appropriate support.
Act as a visible and approachable HX point of contact across the office.
Conduct regular workplace walkabouts to identify opportunities to improve employee experience.
Support employees with workplace navigation, amenities, meeting spaces, lockers, wellness facilities, and other workplace services.
Promote a culture of hospitality and service excellence.
Employee EngagementDevelop and coordinate employee engagement initiatives throughout the year.
Support festive celebrations, appreciation activities, networking sessions, campaigns, and workplace activations.
Create opportunities that encourage employees to connect with the workplace and one another.
Work with internal stakeholders to build a strong sense of workplace community.
Wellness & WellbeingCoordinate wellness programmes such as yoga, fitness, mindfulness, health talks, and other wellbeing activities.
Manage communications, registration, scheduling, attendance tracking, and employee feedback.
Promote wellness facilities and programmes to increase participation.
Partner with relevant teams and vendors to continuously enhance the wellbeing experience.
Events & ActivationsSupport planning and execution of workplace events and employee experience programmes.
Coordinate event logistics, vendors, spaces, communications, and on-site requirements.
Ensure events are professionally delivered and aligned with workplace experience standards.
Gather post-event feedback and monitor participation levels.
CommunicationsDevelop clear and engaging workplace communications, including: Employee announcements Digital signage Event invitations Wellness communications Workplace etiquette reminders Facility/service updates Campaign materials
Maintain an appropriate communication calendar to ensure employees are kept informed.
Voice of the EmployeeActively gather employee feedback through day-to-day interactions, surveys, QR feedback, events, and workplace observations.
Identify recurring employee concerns, preferences, and improvement opportunities.
Maintain an HX feedback/action tracker.
Work with Facilities and other stakeholders to close feedback loops and communicate improvements back to employees.
Workplace & Facilities PartnershipWork closely with Facilities Management, Engineering, Cleaning, Security, Reception, Food Services, and other workplace teams.
Escalate workplace issues affecting employee experience and follow through until resolution.
Support workplace readiness inspections and ensure employee-facing areas are maintained to expected standards.
Assist with office openings, workplace changes, move activities, and new employee experience initiatives.
Service ExcellenceMaintain high standards of hospitality and professional presentation.
Identify service gaps before they become employee complaints.
Support development of HX SOPs, service standards, checklists, and experience guidelines.
Encourage a consistent hospitality mindset across workplace service teams.
Identify opportunities to introduce new initiatives and improve existing services.

Vendor and Contract Management:
Develop and maintain positive relationships with vendors, suppliers, and service providers, ensuring high-quality deliverables and cost-effective solutions.
Procure and negotiate contracts for outsourced services, such as cleaning, maintenance, security, and equipment vendors.
Monitor vendor performance, track service levels, and resolve any issues or disputes in a timely manner.
Conduct regular inspections and audits to ensure compliance with service level agreements and contract terms.

Budgeting and Reporting:
Assist in the development and management of the facilities budget, monitoring expenses and optimizing costs.
Prepare regular reports, metrics, and key performance indicators to track facilities utilization, maintenance, and operational efficiency.
Provide recommendations and participate in strategic planning activities related to facilities management and improvement initiatives.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.