Kerja Sepenuh Masa, Senior Production Support Analyst di Randstad Singapore - Maukerja

about the company:
A established global banking and financial services group with an extensive international operational network. The organization is recognized for its stable digital infrastructure, sustainable growth, and strong commitment to technology modernization across corporate and consumer banking channels.

about the job:
Joining an established application support team, you will act as a key technical specialist responsible for safeguarding the availability, performance, and resilience of critical business applications.

Key responsibilities include:

• Driving end-to-end incident resolution, detailed root cause investigations, and proactive problem management across core application suites.
• Partnering closely with internal business stakeholders, software engineering squads, and external product vendors to diagnose issues, review fixes, and support application enhancements.
• Governing change control and release deployment activities while strictly adhering to enterprise ITIL frameworks.
• Reviewing incident recurrence patterns and championing preventative remediation to maintain system stability.
• Assisting with operational continuity initiatives, including system health checks, Disaster Recovery (DR) drills, and Business Continuity Management (BCM) simulations.
• Participating in targeted technical improvement projects and collaborating with development teams during impact assessments.

skills and experience required:

• Experience with L3 level in application production support within enterprise environments or financial services.
• Hands-on proficiency in Unix/Linux operating environments and shell scripting (e.g., Bash, Perl) for automated task execution and log analysis.
• Database query and troubleshooting capabilities with relational platforms such as Oracle, MSSQL, or Sybase.
• Practical exposure to enterprise workload automation and job scheduling platforms (e.g., BMC Control-M or similar schedulers).
• Familiarity with private banking or wealth management platforms (experience with Odyssey or Temenos Triple'A Plus is highly advantageous).
• Understanding of ITIL methodologies covering Incident, Problem, and Change Management.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +************* 8938 (EA: 94C3609 /R23111951)