Kerja Sepenuh Masa, Recovery Officer di AVENTIS CAPITAL GROUP SDN BHD Federal Territory - Maukerja

Recovery Officer

Aventis Capital Group Sdn Bhd

Working Hours

• Monday to Friday: 8:30 a.m.–6:00 p.m.
• Last Saturday of each month: 9:00 a.m.–1:00 p.m.

About the Role

We are looking for a proactive Recovery Officer to manage overdue financing accounts, follow up on payments and support the recovery of outstanding balances. The role focuses on customer communication, repayment monitoring and accurate maintenance of recovery records.

Key Responsibilities

• Contact customers through telephone calls and approved communication channels to follow up on overdue payments.
• Understand customers’ payment difficulties and obtain repayment commitments.
• Negotiate repayment arrangements within approved authority limits.
• Refer requests for rescheduling, settlements or special consideration to management for approval.
• Monitor payment commitments and promptly follow up on missed payments.
• Issue authorised payment reminders and collection correspondence.
• Maintain accurate records of customer communications, payment commitments and follow-up actions.
• Update account information and recovery status in the company’s system.
• Prepare daily collection reports and progress updates.
• Escalate disputed accounts, uncontactable customers and unresolved cases to the supervisor.
• Coordinate with relevant departments to verify payments and resolve account discrepancies.
• Work towards assigned collection targets while maintaining professional customer service.
• Handle customer information confidentially and conduct all recovery activities in accordance with company procedures and applicable requirements.

Requirements

• Experience in debt recovery, collections or customer payment follow-up is preferred.
• Good communication, negotiation and problem-solving skills.
• Ability to handle challenging conversations calmly and professionally.
• Strong follow-up skills and attention to detail.
• Basic computer skills, including Microsoft Office and accurate data entry.
• Ability to prioritise accounts, manage deadlines and work independently.
• A responsible attitude towards achieving collection targets and maintaining accurate records.

How to Apply

Interested candidates are invited to submit their updated résumé through Indeed.

Pay: RM3,000.00 - RM4,000.00 per hour

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person