Kerja Sepenuh Masa, Business Analyst di Digital Omnis Consulting Federal Territory - Maukerja

Key Responsibilities

• Engage with business stakeholders, subject matter experts (SMEs), IT teams and external vendors to gather, analyse, clarify and document business and functional requirements.
• Analyse existing legacy system functionalities, business rules, workflows and integrations to support technology refresh and system modernisation initiatives.
• Prepare and maintain comprehensive documentation, including Business Requirements Documents (BRD), Functional Specification Documents (FSD), user stories, use cases, process flow diagrams, data mapping specifications and requirement traceability matrices.
• Conduct gap analysis between existing system capabilities and proposed modernised solutions to identify functional gaps, dependencies and potential business impacts.
• Work closely with solution architects, developers and technical teams to translate business requirements into clear functional specifications and implementation requirements.
• Analyse and document general insurance business processes, including policy administration, underwriting, quotation, policy issuance, endorsements, renewals, cancellations and claims-related integrations, where applicable.
• Support system integration activities by identifying business data flows, interface requirements, integration dependencies and data validation rules.
• Participate in data migration activities, including data mapping, business rule validation, reconciliation and migration testing.
• Prepare test scenarios, test cases and expected results, and coordinate or support System Integration Testing (SIT), User Acceptance Testing (UAT) and regression testing.
• Collaborate with business users and development teams to investigate defects, clarify expected system behaviour and ensure issues are resolved according to business requirements.
• Facilitate requirement workshops, walkthroughs, stakeholder discussions and project status meetings.
• Support system deployment, user training, knowledge transfer and post-implementation activities to ensure a smooth transition to the modernised platform.
• Identify opportunities to improve operational efficiency, streamline business processes and enhance system usability while maintaining business continuity.

Role Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Studies or a related discipline.
• Minimum 2 years of experience as a Business Analyst, System Analyst or in a similar role involving enterprise software implementation or enhancement projects.
• Strong experience in requirement gathering, business process analysis, functional specification documentation and stakeholder management.
• Good understanding of the Software Development Life Cycle (SDLC).
• Ability to analyse complex business workflows, system functionalities, business rules and integration requirements.
• Experience preparing BRD, FSD, user stories, use cases, process flows and test scenarios.
• Experience supporting SIT, UAT, regression testing and defect management.
• Strong analytical thinking, problem-solving, communication and interpersonal skills.
• Ability to work effectively with both business and technical stakeholders.
• Self-motivated, detail-oriented and capable of working independently or collaboratively in a project team.
• Ability to manage multiple priorities and deliver quality work within project timelines.
• Strong willingness to learn new technologies, business domains and enterprise application architectures.

Added Advantages

• Experience working in the General Insurance industry, particularly with insurance core systems or policy administration platforms.
• Familiarity with general insurance operations, including policy lifecycle management, underwriting, premiums, renewals, endorsements and claims.
• Previous involvement in legacy system modernisation, technology refresh, system replacement or enterprise application migration projects.
• Experience working on projects using Agile methodologies, including Scrum practices, sprint planning, backlog refinement and user story management.
• Experience in system integration, REST APIs, data mapping, SQL queries or database analysis.
• Familiarity with Jira or similar project management and issue-tracking tools.
• Experience working on large-scale enterprise IT projects involving multiple stakeholders, systems and vendors.

Why Join Us?

At Digital Omnis Consulting, you will have the opportunity to work on enterprise-level technology transformation projects, collaborate with experienced technical professionals and gain exposure to complex business systems across different industries.

We value individuals who are proactive, eager to learn, adaptable and passionate about delivering practical technology solutions that create real business value.

Join us and be part of a team driving enterprise technology modernisation and digital transformation.