Kerja Sepenuh Masa, Account Manager-Client Services Manager_ Banking - Insurance di Infosys - Maukerja

About Us

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

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Role Overview

We are looking for a results-oriented, entrepreneurial and client-focused Account Manager / Client Services Manager to manage and grow strategic Banking and Insurance relationships in Singapore.

The role requires a strong combination of account management, new business development, CXO engagement, consultative technology selling and commercial leadership. The successful candidate will have experience managing large and complex Financial Services clients, navigating multinational stakeholder organizations, and creating opportunities across multiple geographies, business units and buying centers.

A key requirement is proven AI-led IT services selling experience. The candidate should have demonstrated success in identifying, shaping and selling AI, GenAI and/or Agentic AI-led opportunities, integrating AI-first propositions with broader capabilities across Applications, Data, Cloud, Digital, Infrastructure and Enterprise Transformation.

Key Responsibilities

• Develop and execute account plans and growth strategies for assigned Banking and Insurance clients.
• Own account growth, pipeline development and business performance, with disciplined monthly, quarterly and annual forecasting.
• Build trusted relationships with CXO and senior business, technology and transformation stakeholders.
• Develop a strong understanding of clients' business priorities, technology landscapes, transformation roadmaps and investment initiatives.
• Identify and develop opportunities across AI, GenAI, Agentic AI, Data, Cloud, Digital, Applications, Infrastructure and Enterprise Transformation.
• Champion an AI-first approach to account development, translating AI capabilities into business-relevant propositions with measurable client outcomes.
• Expand relationships across global, regional, local and GCC stakeholders, identifying opportunities across new geographies, business units and buying centers.
• Proactively identify white-space and cross-sell opportunities within existing strategic accounts.
• Manage the end-to-end sales cycle covering qualification, solution development, proposals, commercials, negotiations, contracting and closure.
• Shape and close large, complex and multi-year IT services and transformation engagements.
• Lead and support RFP/RFI responses, client presentations, proposals and commercial submissions.
• Work closely with consulting, technology, industry, solution, delivery and product teams to build differentiated client propositions.
• Develop ecosystem and partner-led opportunities where relevant.
• Maintain strong visibility of ongoing engagements, client satisfaction, competitive positioning, account risks and growth opportunities.

Mandatory Candidate Criteria

• 10+ years of relevant experience in enterprise IT services sales, client services, account management or business development.
• Strong experience managing and growing large Banking and/or Insurance accounts, including multinational Financial Services organizations.
• Proven AI-led IT services selling experience, including AI, GenAI and/or Agentic AI-led opportunities.
• Experience integrating AI-first propositions with broader IT services and transformation offerings.
• Strong experience in new business development, CXO engagement, opportunity creation and deal closure.
• Proven ability to manage the end-to-end enterprise sales cycle, including solutioning, commercials, negotiations and contracting.
• Experience working with multinational clients across global, regional and offshore delivery models.
• Strong understanding of the Singapore Financial Services market, with relevant Singapore Banking and/or Insurance client experience.
• Strong commercial acumen with experience in pricing, commercial structuring and negotiation.

Preferred Experience

• Experience managing and expanding large, complex Financial Services accounts across multiple geographies.
• Strong understanding of Banking and Insurance business priorities, technology landscapes and industry trends.
• Experience creating opportunities across multiple business units, buying centers and geographies.
• Experience working with strategic technology and ecosystem partners to develop joint propositions.
• Singapore and broader ASEAN Financial Services market experience.

Core Competencies

• Consultative and value-based selling
• AI-first mindset and technology-led business transformation
• CXO relationship management and executive communication
• Account planning and strategic account growth
• Prospecting and new business development
• Large-deal shaping and closure
• Commercial negotiation and contracting
• Pipeline management and forecasting
• Financial Services domain knowledge
• Strong networking and stakeholder management
• Collaboration across matrixed global organizations
• Entrepreneurial, proactive and target-oriented mindset

Qualifications

• Bachelor’s Degree in Engineering, Technology, Business or a related discipline from a recognized university.
• Master’s Degree in Business Management/MBA is preferred.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email ************* or call *************-*************. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”