Kerja Sepenuh Masa, Ecommerce Manager di GLAMPICK Selangor - Maukerja

Job Requirements

• Bachelor's Degree in Business Administration, Marketing, E-Commerce, Digital Marketing, or related field.

• Minimum 5 years of working experience in eCommerce, online marketplace management, or digital retail.

• Hands-on experience managing one or more major eCommerce platforms such as Shopee, Lazada, TikTok Shop.

• Strong understanding of marketplace operations, campaign management, and online sales performance.

• Experience leading or supervising a team.

• Experience in KOL management, partnership development, or business collaboration is an advantage.

• Strong analytical mindset with the ability to interpret data and translate insights into actions.

• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and performance reporting.

• Excellent communication, coordination, and problem-solving skills.

• Fast, agile, highly organized, and able to work effectively in a fast-paced environment.

• Strong sense of ownership, accountability, and attention to detail.

• Able to work independently and manage multiple priorities under tight deadlines.

Job Summary

The Assistant eCommerce Manager is responsible for supporting the growth and day-to-day management of the company's eCommerce business across online marketplaces and sales channels. This role oversees marketplace operations, campaign execution, sales performance monitoring, team coordination, and KOL partnerships to ensure business objectives and revenue targets are achieved.

The ideal candidate is a hands-on, fast-paced, and agile individual with strong analytical, problem-solving, and leadership skills.

Key Responsibilities

eCommerce Operations

• Manage and oversee daily operations across eCommerce platforms including Shopee, Lazada, TikTok Shop, 

• Ensure product listings, pricing, promotions, inventory availability, and content are updated accurately and timely.

• Monitor platform performance and compliance to maintain healthy store performance.

• Identify and resolve operational issues promptly to minimize business impact.

Sales & Performance Management

• Monitor daily, weekly, and monthly sales performance against business targets.

• Analyze sales trends, traffic, conversion rates, product performance, and customer purchasing behavior.

• Identify opportunities and implement initiatives to improve sales performance and operational efficiency.

• Prepare regular business performance reports and recommendations.

Campaign Planning & Execution

• Plan, coordinate, and execute platform campaigns, mega campaigns, seasonal promotions, and brand initiatives.

• Coordinate closely with internal stakeholders to ensure successful execution of campaigns.

• Track campaign results and provide performance analysis and improvement recommendations.

Team Leadership

• Supervise and support team members in achieving departmental goals and KPIs.

• Ensure tasks and projects are completed accurately and within deadlines.

• Provide guidance, coaching, and support to improve team performance and productivity.

• Foster a positive, collaborative, and results-driven working environment.

KOL Management

• Identify, recruit, and manage KOLs and strategic partners to expand the Group Buy business.

• Build and maintain strong relationships with KOLs to drive sales growth and brand exposure.

• Coordinate campaign activities, product launches, and promotional collaborations with KOL partners.

• Monitor KOL performance and evaluate campaign effectiveness based on business objectives.

• Continuously grow and strengthen the Group Buy KOL network.

Cross-Functional Collaboration

• Work closely with marketing, warehouse, customer service, supply chain, and other departments to ensure smooth business operations.

• Coordinate and follow up on action plans to improve customer experience and operational efficiency.

• Support business improvement initiatives and ad-hoc projects when required.

• EPF
• SOCSO
• EIS
• Annual Leave