Kerja Sepenuh Masa, Senior Executive- Manager, Distribution Management - Sales Support di The Ascott Limited - Maukerja

About Us

The Ascott Limited (Ascott) is a leading global hospitality company with over 1,000 properties across more than 230 cities in over 40 countries.

Our diverse portfolio spans serviced residences, hotels, resorts, social living spaces and branded residences under award-winning brands including Ascott, Citadines, lyf, Oakwood Premier, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Adoor Apartment, Adoor Suites, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.

As part of CapitaLand Investment, one of Asia's leading real asset managers, Ascott is committed to delivering meaningful guest experiences while driving growth through innovation, brand excellence and customer-centricity.

The Opportunity

Distribution Management focuses on managing distribution channels such as online travel agencies, brand websites, and global distribution systems to ensure optimal visibility, accurate pricing, and inventory control through the Central Reservations System. At the same time, Sales Support is responsible for managing the CRM system and ensuring all sales data is accurate, up to date, and effectively utilized. This role also supports the Global Sales team by preparing proposals and processing contracts accurately and in a timely manner, enabling smooth coordination, strong client relationships, and efficient conversion of opportunities into confirmed business.

Responsibilities:

Commercial Systems Governance & Optimisation

• Serve as a key business owner for commercial platforms, including Global Distribution System (GDS), Central Reservation System (CRS), Customer Relationship Management (CRM) System, Property Management System (PMS), Cvent Transient (Lanyon) RFP Platform.
• Ensure data accuracy, system integrity, and adherence to established governance standards across all platforms.
• Manage user administration, access controls, system configuration, and ongoing user support.
• Partner with regional and corporate stakeholders to identify opportunities to enhance system functionality, user adoption, and operational efficiency.
• Conduct regular audits and reviews to ensure data quality and compliance with company standards.

Distribution & Channel Performance Management

• Support the execution and optimisation of global distribution strategies across key channels, including online travel agencies (OTAs), GDS partners, and direct booking platforms.
• Monitor rate parity, content accuracy, inventory availability, and channel performance, ensuring compliance with commercial standards.
• Analyse distribution trends and identify opportunities to improve visibility, efficiency, and revenue performance.
• Collaborate with Revenue Management and Distribution teams to resolve channel-related issues and drive continuous improvement.

Sales Operations & Business Support

• Provide operational and analytical support to the Global Sales team to enhance productivity and client engagement.
• Oversee the preparation, review, and administration of commercial proposals, corporate agreements, and client contracts.
• Manage reporting requirements for sales performance, business development activities, billings, and management reviews.
• Maintain high standards of data quality within CRM systems to support pipeline management, business planning, and commercial decision-making.

Stakeholder Management & Project Leadership

• Act as a key liaison between business users, property teams, commercial functions, and technology partners.
• Lead or participate in regional and global projects relating to commercial systems, distribution processes, reporting enhancements, and digital transformation initiatives.
• Support system implementations, upgrades, process redesign, and change management activities.
• Develop and deliver user training programmes and best practice guidelines to strengthen organisational capabilities.

Continuous Improvement & Analytics

• Analyse operational and commercial data to identify trends, risks, and opportunities.
• Drive initiatives that enhance process efficiency, reporting effectiveness, and overall commercial performance.
• Develop dashboards and management reports that provide actionable insights to stakeholders.

Requirements:

• Degree in Hospitality, Business, Marketing, Information Systems, Tourism Management, or a related discipline.
• Ideally 5 years of relevant experience in hospitality distribution, revenue management, reservations, sales operations, commercial systems, or a related function.
• Prior experience managing or supporting CRS, PMS, GDS, CRM platforms, or hospitality technology solutions.
• Strong understanding of hotel distribution channels, commercial operations, and hospitality systems.
• Advanced proficiency in Microsoft Excel and PowerPoint, with strong analytical and reporting capabilities.
• Experience working with regional or multi-property stakeholders will be highly advantageous.
• Strong project management, problem-solving, and stakeholder management skills.
• Excellent communication skills with the ability to influence and collaborate across multiple functions and markets.
• Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.