Kerja Sepenuh Masa, Executive Student Administration di James Cook University - Maukerja

• Manage assigned student administration matters from application through admission, enrolment and Student’s Pass administration, ensuring they are completed accurately and timely.
• Coordinate Student’s Pass matters, including SOLAR registration, renewals and cancellations, in accordance with ICA requirements.
• Prepare and maintain student contracts for continuing and progressing students, including changes arising from students’ study arrangements, and work with Finance and other relevant stakeholders.
• Maintain accurate and current student records and documentation, ensuring information is handled securely and in accordance with relevant regulatory and University requirements.
• Work closely with Enrolments, Finance, and other teams to resolve student administration matters and provide students with a smooth administrative experience.
• Take ownership of assigned cases, follow through on outstanding matters, and resolve routine issues independently, escalating more complex matters where appropriate.
• Identify practical ways to improve administrative processes, streamline processes, enhance the experience for both students and staff.
• Support the team during peak periods and contribute to other student administration activities as operational needs evolve.

• Degree or Diploma in Business Administration or other related disciplines.
• Minimum 2 years of relevant administrative, student services, education, or higher education institution experiences.
• Strong organisational, administrative, and problem-solving skills, with good attention to detail.
• Proactive and accountable, with the ability to take ownership and follow matters through to completion.
• Clear and confident communication and interpersonal skills, with the ability to work effectively with students and colleagues across teams.
• Willing to challenge inefficient processes and suggest practical improvements.
• Proactive in identifying inefficient processes and recommending practical improvements..
• Adaptable and resilient, with a positive team-oriented approach in a fast-paced environment.
• Strong IT skills with a methodical and detail-oriented approach to work.

Closing Date: 11 November 2026