Kerja Sepenuh Masa, Brokerage Operations Excellence (OE) Supervisor di UPS Selangor - Maukerja

직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

Job Duties

• Assists in the development of APAC brokerage operations service measurements to align with region and corporate strategies.
• Develops, discovers, shares, trains, and deploys best practices across region to ensure consistent high quality customer services.
• Develops weekly and monthly services’ performance to inform senior management of brokerage service levels, provide service improvement recommendation based on analysis data.
• Gathers performance trend data to work with brokerage operations to determine improvement areas and raise expectations where appropriate.
• Performs integrity audits to ensure UPS meets customer service and visibility objectives.
• Develops services memos, audits operation exception code usages and provide guidelines.
• Monitors processes to adhere to the operating plans and identify any areas of service improvement for review with the operations management.
• Obtains commitments from impacted management to resolve action items and conduct follow-up as needed.
• Provides cluster support for Quality Improvement Process training to ensure training activities support department and business objectives.
• Provides operation supports on investigating cases caused by system or logical issues, works with cross functionals, coordinates and supports Corp initiatives.

Job Competencies

• Minimum 3 years of relevant experience performing in a similar capacity coming from Industrial Engineering and Brokerage background.
• Strong data analysis skill with providing service improvement recommendation capabilities.
• Good command of written and spoken English.
• Well communication and coordination skills, high sense of urgency to customer expectations.
• Energetic self-starter with excellent learning agility, attention to details, positive attitude with the ability to manage multiple competing priorities within tight deadlines.

직원 유형:

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.