Kerja Sepenuh Masa, Intern - Wellness Centre Operations - Nutrition Support di Sunway Healthcare Group Selangor - Maukerja

Job Purpose

To support the day-to-day operations of the Wellness Centre through nutrition and wellness programme support, appointment coordination, client service, documentation, and administrative activities, while gaining practical experience in an integrated senior wellness environment under appropriate supervision.

Key Responsibilities

A. Nutrition & Wellness Support

• Assist the Nutritionist in collecting basic dietary, lifestyle, and wellness information from clients.

• Assist with body composition measurements and documentation under supervision.

• Support the preparation of nutrition education materials and wellness activities.

• Assist with follow-up tracking and documentation as directed by the Nutritionist.

• Escalate any clinical or nutritional concerns to the supervising Nutritionist or appropriate healthcare professional.

• Refrain from independently providing nutritional diagnoses, treatment plans, or dietary prescriptions.

B. Documentation & Data Management

• Maintain accurate and timely records of appointments, services, and wellness activities.

• Assist in compiling basic monthly statistics, including appointment volumes, service utilization, and programme participation.

• Support the preparation of simple reports, presentations, and administrative summaries.

• Maintain the confidentiality and security of all client and resident information.

C. Client Experience & Communication

• Serve as a warm, courteous, and professional first point of contact for clients and residents.

• Assist with general enquiries regarding appointments and Wellness Centre services.

• Support a seamless client journey from appointment booking through service completion.

• Escalate complaints, clinical concerns, or matters outside the intern's scope of responsibility to the appropriate team member.

D. Appointment & Client Administration

• Assist with scheduling and coordinating client appointments for Wellness Centre services.

• Support appointment confirmations, reminders, cancellations, and rescheduling activities.

• Maintain accurate appointment and client records.

• Assist in coordinating practitioners, consultation rooms, and schedules.

• Provide basic information on Wellness Centre services and refer clinical enquiries to the appropriate practitioner.

• Assist with basic billing reconciliation and related documentation.

• Escalate discrepancies or unusual billing matters to the designated supervisor.

E. Wellness Centre Operations

• Support the smooth day-to-day operations of the Wellness Centre.

• Assist with preparations for consultations, wellness activities, health screenings, and health talks.

• Support wellness events, community engagement activities, and promotional programmes as required.

• Assist with administrative, operational, or special projects assigned by the supervisor.

• Support inventory monitoring and replenishment of wellness education materials and operational supplies when required.

• Perform other duties and responsibilities as assigned, consistent with the objectives of the internship programme.

Preferred Qualifications

• Currently pursuing a Diploma or Bachelor's Degree in Nutrition, Dietetics, Food Science, Health Sciences, Public Health, Healthcare Management, or a related discipline.

• Strong interpersonal and communication skills.

• Good organizational and administrative skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Customer service-oriented with a positive and professional attitude.

• Able to work independently and collaboratively within a multidisciplinary team.

• Passionate about health, wellness, and senior care.