Kerja Sepenuh Masa, IT Support Officer ( IT Infrastructure - Helpdesk ) di Yamazen Malaysia Selangor - Maukerja

Yamazen is a global trading and engineering group with operations across Asia, supporting industrial machinery, systems, and solutions for customers throughout the region. As our Malaysia operations grow, we are strengthening our local IT team to support day-to-day operations across our Malaysian offices and affiliated companies.

Job Overview

We are looking for a hands-on IT Support Officer to be based at our Kuala Lumpur (Glenmarie) office. You will be the go-to person for day-to-day IT support, device management, and security operations for YAMAZEN Malaysia and our affiliate CK-MAC (4 sites across Malaysia), with occasional travel support to Singapore. Specialized or advanced technical work will be handled together with our external vendor partners, so you will not be working alone on complex issues.

Key Responsibilities

• Provide helpdesk and user support for PCs, email, printing, and business applications; troubleshoot and resolve day-to-day IT issues.
• Set up and deploy new PCs and mobile devices; manage devices centrally using Microsoft Intune.
• Create and manage user accounts in Microsoft 365 / Entra ID, including onboarding, offboarding, and password/MFA support.
• Monitor site network connectivity (Wi-Fi, LAN) and coordinate with vendors for network issues.
• Support day-to-day security operations, including antivirus alert monitoring, phishing email response, and software license compliance checks.
• Manage IT licenses and assets, including inventory tracking and procurement coordination.
• Support IT integration projects (e.g., Microsoft 365 rollout, PC replacement, data migration) for a recently acquired affiliate company.
• Manage SharePoint / OneDrive usage and support data backup and recovery.
• Maintain records of support activities and assist in maintaining IT usage guidelines.
• Travel occasionally to other Malaysia sites (Johor Bahru, Penang, Malacca) and Singapore as needed.

What We Are Looking For

• At least 2 years of experience in IT helpdesk or IT operations support.
• Hands-on experience supporting Windows PCs and Microsoft 365 (Outlook, Teams, SharePoint).
• Basic networking knowledge (Wi-Fi, LAN, routers) with practical troubleshooting experience.
• Good business-level English communication skills, both written and verbal.
• Willingness and ability to travel to other sites within Malaysia and to Singapore.

Added Advantage

Bonus points if you have experience with:

• Experience with Microsoft 365 / Entra ID (Azure AD) and Intune administration.
• Ability to configure network devices at a general systems engineer (SE) level.
• Experience in information security operations (antivirus tools, multi-factor authentication).
• Marketing experience (e.g., website updates, social media, digital marketing) is a plus, as the role may expand to cover website operations in the future.
• Proficiency in Japanese language and multilngual is an advantage.

What We Offer

• Annual performance bonus.
• Attractive remuneration package
• Exposure to regional IT Operations across Malaysia & Singapore and hands on experience with Microsoft 365 / Entra ID / Intune.
• 5 days work week.