Kerja Customer Experience Intern di IMotorbike Selangor - Maukerja

Role Overview

Our Customer Experience (CX) function owns the customer journey — understanding why customers buy, why they don't, and where the experience breaks down — and turns that insight into real process improvements. We're looking for a CX Intern based at our Glenmarie HQ to help us understand the Malaysian customer experience firsthand. You'll speak directly with customers, validate who our customers actually are, and help map out how they experience our core services. This is a hands-on learning role: you'll get direct exposure to customer research, persona building, and journey mapping, with guidance and review from the CX Executive at every step. 

Key Responsibilities

• Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive. 
• Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
• Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service.
• Identify and document issues, friction points, and process breakdowns surfaced through interviews and journey mapping.
• Contribute to defining the ideal customer experience across major touchpoints.
• Flag recurring complaints, risks, or process breakdowns to the CX Executive promptly

Requirements

• Fluent in English and Bahasa Malaysia.
• Currently enrolled in final year, on a gap year, or recently graduated from a relevant program (business, communications, marketing, or similar).
• Comfortable talking to customers and asking structured questions.
• Detail-oriented, comfortable logging and organizing information consistently.
• Basic comfort with spreadsheets/task tools (Google Sheets or similar — we'll train you on our specific tools).
• Able to work independently and take ownership of a research workstream.
• Able to commit to a minimum of 3 months for the internship