We are looking for an experienced and responsible Spa Manager to oversee the daily operations of our spa in Shah Alam, Selangor.
Key responsibilities:
- Manage daily spa operations, staff schedules and customer appointments
- Lead, train and motivate therapists and front-desk staff
- Ensure excellent customer service and handle customer feedback professionally
- Monitor sales performance and achieve monthly targets
- Manage stock levels, product orders, cash handling and operational records
- Maintain high standards of cleanliness, hygiene and service quality
- Develop promotions and support marketing activities to attract and retain customers
- Prepare regular sales, staff and operational reports for management
Requirements:
- Previous experience in spa, beauty, wellness, salon or retail management
- Strong leadership, communication and customer-service skills
- Able to manage a team and work towards sales targets
- Organised, responsible and able to solve problems independently
- Basic computer and administrative skills
- Able to work on weekends and public holidays according to the scheduled roster
- Ability to communicate in Bahasa Malaysia and English; additional languages are an advantage
What we offer:
- Competitive salary: RM 2,500 per month (negotiable)
- Sales commission and performance incentives
- EPF, SOCSO and EIS contributions
- Staff training and career-development opportunities
- Staff discounts and other company benefits
- Friendly and supportive working environment
Employment type: Full-time
Location: Velvet Beauty & Spa, Seksyen 13 Shah Alam, Selangor
Working hours: 10.00 am - 6.30 pm
Interested candidates are encouraged to apply with an updated résumé and details of their relevant experience.
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Professional development
Work Location: In person