Kerja Sepenuh Masa Customer Service Officer, Gaji tinggi lebih dari MYR 1,453.33 di Pet Universe Selangor - Maukerja

Job Description

Job Summary:
Responsible for providing professional and efficient customer service across retail and online channels, assisting customers with product enquiries, orders, complaints, and after-sales support. The role also supports sales activities, product recommendations, and a positive customer experience and smooth business operations.

Key Responsibilities

1. Customer Service
Attend to customer enquiries.
Provide accurate information on product.
Understand customer and product requirements and recommend suitable products where appropriate.
Handle customer complaints, feedback, returns, exchanges, and after-sales matters professionally.
Follow up on customer enquiries and unresolved issues until proper resolution.

2. Sales & Retail Support
Support retail sales by actively assisting customers and promoting suitable products and promotions.
Recommend relevant products based on customer needs and preferences.
Assist with order processing, payment coordination, product reservations, and delivery arrangements.
Maintain good product knowledge and frequently purchased products.
Support sales targets and customer retention initiatives.

3. Order & Operations Coordination
Coordinate with warehouse, purchasing, delivery, and relevant departments to ensure orders are processed accurately and on time.
Monitor product availability and highlight stock issues or fast-moving products to the relevant team.
Assist in checking orders, pricing, promotions, and product information before confirming with customers.
Maintain accurate records of customer enquiries, orders, complaints, and follow-up actions.

4. Customer Experience
Maintain a professional, friendly, and service-oriented approach when dealing with customers.
Build positive relationships with regular customers and encourage repeat purchases.
Identify recurring customer issues and provide feedback to management for service improvement.
Ensure all customer interactions are handled according to company policies and service standards.

5. General Duties
Assist with campaigns, promotions, events, product launches, and other customer engagement activities.
Support other operational duties as assigned by the supervisor or management.
Ensure compliance with company policies, procedures, and service standards.

Requirements
Minimum Diploma in Business Administration, Marketing, Retail Management, Customer Service, or related field.
Minimum 2–3 years of relevant experience in customer service, retail, e-commerce, sales support, or a similar role.
Experience in pet retail, FMCG, e-commerce, or consumer products will be an added advantage.
Good communication and interpersonal skills.
Strong customer service and problem-solving skills.
Comfortable handling customer complaints and difficult situations professionally.
Good command of English and Bahasa Malaysia; or other languages will be an advantage.
Basic computer skills and familiarity with WhatsApp, social media, POS, CRM, or e-commerce platforms.
Able to work independently and as part of a team.
Willing to work on weekends, public holidays, or according to retail operating schedules when required.

Salary: RM3,500 – RM4,500 per month, depending on experience and qualifications.

Pay: From RM1,453.33 per month

Work Location: In person