Kerja Sepenuh Masa, COLLECTION OFFICER di FREEDOM CREDIT SDN. BHD. Sarawak - Maukerja

Job Responsibilities

• Manage a portfolio of non-performing loan (NPL) accounts to achieve recovery targets and KPIs.

• Contact delinquent customers via calls, emails, letters, and site visits to negotiate repayment or settlement plans.

• Assess customers’ financial situations and propose suitable repayment or restructuring solutions.

• Monitor overdue accounts and ensure timely and effective collection actions.

• Maintain accurate records of collection activities and update account status in the system.

• Prepare regular reports on collection performance and delinquency trends.

• Ensure all collection activities comply with company policies and regulatory requirements.

• Liaise with internal teams and external parties for escalations, legal actions, or recovery processes.

• Handle customer inquiries and disputes professionally while maintaining a firm approach.

• Perform any other duties as assigned by management.

Job Requirements

• Diploma or Degree in Finance, Business Administration, Accounting, or related field.

• Minimum 1–3 years of experience in collections, debt recovery, or credit control (experience inNPL is an added advantage).

• Strong negotiation, communication, and interpersonal skills.

• Ability to handle difficult conversations and manage challenging customers professionally.

• Result-oriented with strong follow-up and problem-solving skills.

• Good analytical skills to assess customers’ repayment capabilities.

• Familiarity with relevant laws and regulations related to debt collection is an advantage.

• Proficient in Microsoft Office applications (Excel, Word, etc.).

• Ability to work independently and as part of a team in a fast-paced environment.

• High level of integrity, discipline, and confidentiality.

• Willing to travel for field visits if required.