Kerja Customer Experience Intern, Gaji tinggi MYR 500 di IMotorbike Selangor - Maukerja

About iMotorbike

iMotorbike is Southeast Asia's pioneering e-commerce platform for buying and selling pre-owned motorcycles.

iMotorbike offers a fast, secure, and hassle-free online experience with 170 inspection checkpoints, a 100% money-back guarantee return policy, warranty, nationwide delivery, and a bundle of finance, road tax, and insurance.

We are headquartered in Singapore and have a growing presence in Malaysia and Vietnam. Our mission is to address four pain points associated with buying and selling pre-owned motorcycles: reliability, transparency, market fragmentation, and time consumption.

For more information please visit : *************

Role Overview
Our Customer Experience (CX) function owns the customer journey — understanding why customers buy, why they don't, and where the experience breaks down — and turns that insight into real process improvements. We're looking for a CX Intern based at our Glenmarie HQ to help us understand the Malaysian customer experience firsthand. You'll speak directly with customers, validate who our customers actually are, and help map out how they experience our core services. This is a hands-on learning role: you'll get direct exposure to customer research, persona building, and journey mapping, with guidance and review from the CX Executive at every step.

Key Responsibilities

Customer Research & Insights

• Conduct structured interviews with buyers and non-buyers/churned prospects to uncover satisfaction levels, drop-off reasons, and unmet needs, using guides and frameworks provided by the CX Executive
• Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions

Journey Mapping & Process Improvement

• Map the customer journey across our service offerings, identifying every touchpoint from awareness to post-service
• Identify and document friction points, issues, and process breakdowns surfaced through interviews and journey mapping
• Contribute to defining what the ideal customer experience looks like across major touchpoints

Reporting & Escalation

• Flag recurring complaints, risks, or process breakdowns to the CX Executive promptly

Requirements.

• Fluent in English and Bahasa Malaysia.
• Currently enrolled in final year or recently graduated from a relevant program (business, communications, marketing, or similar).
• Comfortable talking to customers and asking structured questions.
• Detail-oriented, comfortable logging and organizing information consistently.
• Basic comfort with spreadsheets/task tools (Google Sheets or similar — we'll train you on our specific tools).
• Able to work independently and take ownership of a research workstream.
• Able to commit to a minimum of 3 months for the internship

Pay: RM500.00 per month

Benefits:

• Professional development

Work Location: In person