jobs in MindPec Group

Kerja Sepenuh Masa, Customer Service – Native Korean di MindPec Group Selangor - Maukerja

Customer Service – Native Korean

MindPec Group

Sepenuh Masa

Shah Alam, Selangor

Kongsi
Simpan

Lokasi Kerja

  • Shah Alam Selangor Malaysia

Penerangan Kerja

Tanggungjawab

Customer Service - Native Korean

Role : Customer Service Representative

Location : Cyberjaya, Selangor

Working hours : Normal

Language : Native Korean

Duties And Responsibilities

Primary Job Functions:

  • Answer incoming calls including email and chat in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep the customer’s privacy and protect customer information.
  • Meet personal/team qualitative and quantitative targets.
  • Handle simple to difficult inquiries in a given span of time.
  • Manage different types of callers in a given span of time.
  • Achieve the given metrics in accordance to the center’s commitment to client
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide accurate information and excellent customer service.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable resources.
  • Process request according to customer’s preference on time
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports
  • Other duties as assigned.

Peringatan Penting

Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Lebih Lanjut