Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.
Communication
Adaptability
Problem Solving
Search Engineering
Data Entry
Microsoft Office 365
Customer Service
Customer Support
CRM (Customer Relationship Management)
Customer Experience
Active listening
Computer Literacy
Typing
Time Management