Strong knowledge in troubleshooting and supporting Office 365 products & services, mobile devises (Android and iOS), network connectivity (wired and wireless), service desk systems, incident and problem handling and escalation.
Advanced knowledge of ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks.
Strong organizational skills, flexibility, and capability of working under pressure with excellent phone etiquette and phone handling skills/techniques....