Quality Assurance Rigor: Hands-on experience with mid-sprint validation, basic validation flows, and detailed acceptance criteria testing. Ability to co-test alongside engineers rather than relying entirely on end-of-sprint UAT failures.
Risk, Scope & Negotiation: Strong commercial acumen to understand the financial risks of delayed deployments. Highly skilled at managing "Decision Sprints" and utilizing exceptional negotiation skills to manage stakeholder expectations and prevent scope creep.
Communication Skills: Exceptional direct communication and conflict-resolution skills. Ability to have tough conversations with engineering leadership to maintain sprint integrity and discover root causes of delivery failure....
Familiarity with Lark or other digital collaboration and learning platforms is an added advantage. Good command of written and spoken English.
Well-organised, detail-oriented and able to manage time and priorities effectively. Responsible, proactive, willing to learn and able to work independently as well as in a team. Able to handle routine administrative tasks with accuracy and consistency.
Agency management: act as internal point of contact for the appointed social agency; write and issue briefs; review and approve or reject output against agreed standards; run monthly agency performance reviews; track agency deliverables and flag underperformance.
Audience growth: grow follower base across channels against monthly targets; improve engagement quality; monitor competitor activity and category conversation to inform content and campaign planning.
Commercial contribution: ensure campaigns have defined paths to app install, voucher redemption, or order; own tracking hygiene (UTM tagging, app deeplinks, promo code implementation); work with Campaign and Data teams to attribute social activity to commercial outcomes; coordinate with KOL owner for creator content and usage rights....