Capable to manage commercial functions, fostering enterprise and public sector partnerships, and managing go-to-market execution.
Demonstrated understanding of relevant laws, regulations and regulatory requirements applicable to the Company's business, particularly the Digital Signature Act 1997 and its related regulations, guidelines and requirements governing Certification Authorities and digital signature services.
Ability to identify legal and regulatory considerations in commercial proposals, contracts, tenders, partnerships and client engagements, and to work closely with the Legal & Compliance function where necessary.
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Renewals & satisfaction: own renewal rate and client satisfaction scores agency-wide; spot at-risk accounts early and pull in the relevant specialist before issues escalate.
Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines; coordinate timing with each specialist's setup work.
Escalation triage: be the first responder on client issues across every channel; decide what needs a specialist's involvement versus what you can resolve directly.
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