Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
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Experience building clean visual reports via Looker Studio, Tableau, or PowerPoint.
Hands-on familiarity with AI tools for data sorting, trend tracking, and content intelligence (e.g., Claude/GPT for text/data parsing, AI social listening tools).
Proven track record in an agency environment managing digital campaigns, dealing with clients, and extracting clear business recommendations from complex datasets. A "detective" mindset is essential.
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