Kemahiran khidmat pelanggan yang cemerlang dengan minat untuk mencipta pengalaman membeli-belah yang positif dan menyelesaikan isu pelanggan dengan berkesan.
Keupayaan terbukti dalam kepimpinan pasukan, termasuk memotivasikan kakitangan, mengagihkan tugas, dan memupuk persekitaran kerja yang kolaboratif.
Kefasihan dalam teknik peniagaan untuk mengoptimumkan penempatan produk, daya tarikan visual, dan prestasi jualan.
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Pre-Sales CapabilityExperience supporting sales with technical proposals, customer presentations, solution documentation, and cost estimations (including TCO discussions).
CommunicationStrong communication and presentation skills with the ability to engage both technical and non-technical stakeholders, and collaborate with internal teams and AWS partners.
EducationBachelor’s degree in Computer Science, Engineering, IT, or a related field. Master’s degree or MBA is a plus.
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Good understanding of software development lifecycle and project delivery methodologies such as Agile, Scrum, Waterfall, or hybrid delivery models.
Ability to prepare clear and structured documentation such as BRD, FSD, user stories, use cases, process flows, gap analysis documents, and requirement traceability matrices.
Strong analytical thinking, problem solving ability, attention to detail, and ability to simplify complex information.
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