Maintain current product data and pricing; list new products with Product Management and run monthly catalogue audits.
Own and grow two assigned B2B verticals via structured outbound outreach (phone, email, LinkedIn, WhatsApp), qualify needs, prepare quotations/tenders, manage pipeline and onboard won accounts onto the web shop.
2–4 years of experience in inside sales, e-commerce operations, sales support or B2B account management, with at least one year handling a sales target....
Renewals & satisfaction: own renewal rate and client satisfaction scores agency-wide; spot at-risk accounts early and pull in the relevant specialist before issues escalate.
Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines; coordinate timing with each specialist's setup work.
Escalation triage: be the first responder on client issues across every channel; decide what needs a specialist's involvement versus what you can resolve directly....