IT Helpdesk
Customer Support
Customer Service
Call Center Management
Basic IT Knowledge
Technical Troubleshooting
Mandarin Language Proficiency
Ticketing Systems
Service Desk
Communication Skills
Cantonese Language Proficiency
Hands-on experience configuring and maintaining Dell and Huawei Layer 2/3 switches.
In-depth knowledge and experience with SonicWall and FortiGate firewall solutions, including: o VPN (IPSec, SSL) o NAT/PAT o Web Filtering o Application Control o Intrusion Prevention
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IT Helpdesk
Customer Support
Customer Service
Call Center Management
Basic IT Knowledge
Technical Troubleshooting
Mandarin Language Proficiency
Ticketing Systems
Service Desk
Communication Skills
Cantonese Language Proficiency