• Serve as a key point of contact for customers on enquiries
orders and delivery status
providing timely and professional support while maintaining strong customer relationships.
• Process customer Purchase Orders (POs) and prepare Sales Orders accurately
verifying pricing
specifications
quantities and delivery requirements. Prepare quotations
order confirmations
Delivery Orders (DO) and other relevant sales documentation.
• Coordinate closely with Production Planning
Production
Purchasing and Warehouse to ensure customer orders are executed according to schedule. Monitor production progress
follow up on order status and communicate any changes or requirements to relevant departments.
• Coordinate with Warehouse and Logistics to arrange timely deliveries according to customer requirements. Monitor delivery status and promptly follow up on delays
discrepancies or other delivery-related issues.
• Keep customers informed of order progress
production schedules and delivery timelines. Coordinate internally to resolve customer issues and escalate delays or operational concerns that may impact customer commitments.
• Maintain accurate customer records
sales orders and order tracking information. Prepare weekly/monthly sales and order status reports and ensure proper filing and maintenance of sales documentation.
• Work closely with SProduction Planning
Purchasing
Warehouse and Logistics teams to ensure smooth end-to-end order fulfilment and effective communication across functions.
• Identify recurring operational issues and recommend improvements to order processing
documentation
communication and fulfilment processes to improve efficiency and customer service levels.
• Perform other related duties and responsibilities as assigned by management.
Kemahiran Bahasa: Kemahiran komunikasi yang baik dalam bahasa Mandarin dan Bahasa Inggeris
Kualiti Peribadi: Teliti, berorientasikan perincian, bijak dalam bidang numerik, bertanggungjawab dan mempunyai kemahiran komunikasi dan koordinasi yang cemerlang.
Keperluan Pendidikan: Diploma atau ke atas, dengan keutamaan diberikan kepada calon yang mengambil jurusan perakaunan, perniagaan atau pentadbiran.
...
Customer Service
Sales Techniques
Product Knowledge
Merchandising
Point of Sale (POS)
Inventory Management
Communication Skills
Teamwork
Problem Solving
Time Management
Upselling
Cash Handling
Customer Service
Sales Techniques
Product Knowledge
Merchandising
Point of Sale (POS)
Inventory Management
Communication Skills
Teamwork
Problem Solving
Time Management
Upselling
Cash Handling
Customer Service
Sales Techniques
Product Knowledge
Merchandising
Point of Sale (POS)
Inventory Management
Communication Skills
Teamwork
Problem Solving
Time Management
Upselling
Cash Handling
Kemahiran Bahasa: Kemahiran komunikasi yang baik dalam bahasa Mandarin dan Bahasa Inggeris
Kualiti Peribadi: Teliti, berorientasikan perincian, bijak dalam bidang numerik, bertanggungjawab dan mempunyai kemahiran komunikasi dan koordinasi yang cemerlang.
Keperluan Pendidikan: Diploma atau ke atas, dengan keutamaan diberikan kepada calon yang mengambil jurusan perakaunan, perniagaan atau pentadbiran.
...