Renewals & satisfaction: own renewal rate and client satisfaction scores agency-wide; spot at-risk accounts early and pull in the relevant specialist before issues escalate.
Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines; coordinate timing with each specialist's setup work.
Escalation triage: be the first responder on client issues across every channel; decide what needs a specialist's involvement versus what you can resolve directly.
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Affiliate Performance Tracking: Update and maintain affiliate databases, sales records, campaign results, commissions and performance reports accurately.
Content & Marketing Support: Assist in preparing simple promotional materials, campaign briefs, captions, affiliate guidelines and content ideas for affiliates and partners.
Partnership & Administrative Support: Assist with partner follow-ups, meeting coordination, documentation, event support and other marketing-related administrative tasks as required.
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