Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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Traits : Strong attention to detail, basic math skills, and excellent time management. Ability to work collaboratively in a team setting.
Licensing / Certification : Active and valid Forklift/Reach Truck Operator Certification is required.
Technical Precision : Exceptional spatial awareness and depth perception for accurately placing pallets at high elevations (e.g., tier 4 and above). Thorough understanding of load centers and capacity charts.
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Build and operate engineering layers when required, including orchestrated pipelines, worker-based and event-driven systems, stream processing, and scaling for volume and concurrency.
Own solution quality through data validation, model evaluation, reproducibility, monitoring, alerting, and recovery planning.
Mentor junior data scientists and analysts, review their work, and remove technical blockers so the team can deliver reliably.
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