Supervise cashiering activities; verify cash float, cash collection and end-of-shift reconciliation; investigate and report cash or transaction discrepancies; ensure POS procedures comply with Company policies.
Monitor stock levels; assist with stock ordering, receiving, storage and inventory control; conduct regular stock counts; ensure FIFO/FEFO practices and report damaged or low-stock items.
Ensure compliance with food safety, hygiene, sanitation and workplace safety; monitor cleanliness of dining and back-of-house areas and ensure proper food-handling procedures.
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Performance Management: implement KPIs and performance review systems, work with store managers to address performance gaps and implement recognition and reward programs.
Compensation & Benefits: design competitive compensation and benefits compliant with Malaysian regulations; oversee payroll processing and benefits administration.
HR Operations & Compliance: maintain HR records, ensure compliance with Malaysian labor laws (e.g., Employment Act 1955), draft and update HR policies, and support halal certification requirements and audits.
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Social Media & Live Selling Support (Secondary - 20%): Spend 1-2 hours/week filming short videos (TikTok/Reels) showcasing product features and behind-the-scenes; co-host monthly 1-hour live sessions with the marketing team to demonstrate products and answer FAQs; respond to basic DMs/comments and escalate complex queries to the digital team.
Price Tag, Promotion Tag & Display Accuracy Control: Print and prepare price tags, promotional tags, and campaign materials as instructed; verify displayed pricing matches system pricing and promotions; conduct daily checks to ensure no missing or incorrect price tags; coordinate updates during promotions or campaign launches.