Demonstrated leadership capabilities with the ability to guide, coach, motivate, and support frontline teams in delivering exceptional customer service.
Strong operational and organisational skills, including experience in operational coordination, workforce planning, performance monitoring, and basic reporting.
We are seeking a service-oriented and proactive individual who is passionate about delivering exceptional customer experiences and leading by example. This role is ideal for a hands-on leader who thrives in a dynamic, customer-facing environment and is committed to maintaining high service standards while ensuring smooth day-to-day lounge operations.
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