URGENT HIRING! J&T Express KDH361

Core Job Responsibilities:

1. Operational Auditing & Monitoring

CCTV Surveillance: Review and monitor CCTV footage at sorting hubs and gateways to ensure warehouse staff follow unloading, sorting, and loading procedures properly.
Site Inspections: Conduct physical audits at regional branches and outlets to ensure strict compliance with company SOPs.
Behavior Tracking: Identify and report any operational non-compliance or abnormal practices on the warehouse floor.

2. Data Reporting & Performance Analysis

KPI Management: Track critical quality metrics such as delivery timeliness, success rates, damage percentages, and complaint rates.
Data Verification: Cross-check and verify daily operational and system data to ensure accurate parcel lifecycle tracking.
Incident Reports: Document quality violations, create detailed inspection reports, and escalate recurrent issues to management.

3. Problem Resolution & Parcel Investigation

Anomaly Investigation: Investigate major operational errors such as missing packages, system misrouting, delays, and broken items.
Action Plans: Develop corrective and preventive actions alongside warehouse and operations teams to prevent repeated mistakes.
Cross-Department Coordination: Work closely with Customer Service and Logistics operations to resolve ongoing customer claims and high-priority problematic cases.

4. Performing other task on assigning by superior.

**For fast response kindly contact our HR thru Whatsapp 012-320 4508 / 012-3501 361

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person

Jawatan Kosong Qc di Sik - November 2026

Quality Control