Possess a can-do, solutions-focused approach in a fast-paced/unstructured environment
Excellent interpersonal and interaction skills to work together with people from diverse backgrounds and different levels
Energetic, flexible, collaborative, and proactive; a team player who can positively and productively impact both strategic and operational initiatives
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Recommend suitable treatments, spa packages, and retail products based on the guest's needs.
Ensure all treatments are performed according to approved spa SOPs and treatment protocols.
Prepare treatment rooms before each appointment, ensuring all towels, linens, products, equipment, tissues, and amenities are fully stocked and ready.
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Thinks commercially. You have 3–5 years of experience in sales management, operations management, hospitality, or retail management, with a proven track record of hitting revenue targets, managing budgets, and using data to drive decisions.
Leads with confidence. You have demonstrated ability to motivate, coach, and manage a diverse team. You hold people accountable with care and clarity.
Communicates with impact. You build strong relationships with members, mall management, and corporate stakeholders. You write well, speak clearly, and listen actively.
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