Social Media & Live Selling Support (Secondary - 20%): Spend 1-2 hours/week filming short videos (TikTok/Reels) showcasing product features and behind-the-scenes; co-host monthly 1-hour live sessions with the marketing team to demonstrate products and answer FAQs; respond to basic DMs/comments and escalate complex queries to the digital team.
Price Tag, Promotion Tag & Display Accuracy Control: Print and prepare price tags, promotional tags, and campaign materials as instructed; verify displayed pricing matches system pricing and promotions; conduct daily checks to ensure no missing or incorrect price tags; coordinate updates during promotions or campaign launches.
Create version control systems to track updates and changes. Ensure all documentation is current, accurate, and accessible to relevant teams. Train field teams on proper documentation standards and protocols.
Acknowledge customer complaints within same business day. Investigate complaints thoroughly and provide initial assessment. Develop tailored solutions addressing the specific complaint and preventing recurrence. Follow up with customers post-resolution to confirm satisfaction.
Maintain good tracking of ticket templates for different O&M service types (PM, breakdown, complaint, inspection). Establish field mappings for customer info, asset details, service history, and resolution tracking.
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