Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Requirements:• Strong verbal and written communication skills in Mandarin and English• Minimum SPM qualification or above• At least 1 year Travel Customer Service Experience• Passionate about helping customers and solving problems• Able to work in a fast-paced environment• Strong attention to detail and commitment to service excellence