Soft Skills: Responsible, organized, detail-oriented, and confident in communicating directly with clients while managing multiple accounts and strict deadlines.
Experience in an accounting firm or outsourced accounting practice.
Experience handling SME portfolios, audit/tax schedules, or Malaysian e-Invoice requirements.
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Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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