Conduct product recall/mock product recall and traceability of affected lots when necessary.
Assist in ensuring the company's compliance with customer requirements, legal standards, and certified systems.
Establish and maintain a customer complaint system, analyzing and understanding customer requirements/specifications, and effectively communicating them to relevant production departments.
...
Net-Yield Protection: Set channel-specific multipliers to offset differing OTA commission structures and protect net margin per booking.
OTA Performance Analysis (Support): Prepare market-share, visibility, and conversion analysis ahead of portfolio reviews with OTA account managers, and support leadership during those reviews. (Contract negotiations and preferred-program entries are led by leadership.)
Cross-Functional Collaboration: Work with Marketing and Operations to translate OTA health checks into concrete listing improvements (amenity tags, content scores, review-score actions).
...