1. Deliver Outstanding Customer Service

Welcome customers warmly and identify their healthcare needs.
Provide product recommendations within the scope of training.
Escalate medical or prescription-related enquiries to the pharmacist when appropriate.

2. Promote Health Screening & Wellness Services
Introduce and perform basic health screenings according to training and SOPs (e.g. blood pressure, body composition & blood glucose)
Explain screening results based on company guidelines.
Encourage customers to participate in preventive healthcare programs.

3. Achieve Sales & Service KPIs
Meet individual and outlet sales targets.
Recommend suitable complementary products based on customer needs.
Participate in promotional campaigns and focus product initiatives.

4. Maintain Store Presentation & Merchandising
Ensure shelves are fully stocked, clean, and properly labelled.
Execute visual merchandising plans and promotional displays.
Monitor product expiry dates and maintain First-Expired, First-Out (FEFO) practices.

5. Support Daily Pharmacy Operations
Assist with stock receiving, replenishment, transfers, and inventory checks.
Prepare products for customer collection where appropriate.
Support the pharmacist and nutritionist with non-clinical operational tasks.

6. Operate the Point-of-Sale (POS) System
Process sales transactions accurately.
Handle cash, card, e-wallet, and loyalty program transactions.
Balance the cash drawer and maintain transaction accuracy.

7. Maintain Compliance & Store Standards
Follow company SOPs, hygiene requirements, and regulatory guidelines.
Ensure the store remains organized, clean, and audit-ready.
Report operational issues, damaged products, or safety concerns promptly.

8. Build Customer Relationships
Develop good relationships with regular customers.
Encourage membership registration and loyalty program participation.
Follow up with customers on promotions, healthcare campaigns, or product availability where assigned.

9. Participate in Learning & Professional Development
Complete mandatory product knowledge, healthcare, and compliance training.
Attend team meetings and coaching sessions.
Continuously improve knowledge of health products and customer service skills.

10. Work as a Collaborative Team Member
Cooperate closely with pharmacists, dietitians, nutritionists, and other store colleagues.
Support colleagues during busy periods and operational activities.
Contribute positively to achieving outlet goals and maintaining a productive team environment.

Atex Pharmacy Sdn. Bhd.

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Atex Pharmacy Sdn. Bhd.

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Atex Pharmacy Sdn. Bhd.

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