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201-500 Employees · Consumer Products / FMCG
331,266 Job Vacancies
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GSR Solution Malaysia Sdn. Bhd.
MYR4,000 - MYR5,000 Per Month
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
This company is close to train station
- Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.
- Conduct in-depth root cause analysis, promote closed-loop complaint handling, closely follow up with customers, and prevent continuous escalation.
- Compile and summarize complaint data, analyze complaint frequency across different scenarios, and identify common issues to provide a reference for business optimization. ...
Customer Service
Communication
Skills Required
Customer Service
Communication
Problem Solving
Analytical Thinking
Time Management
+3
Posted
2 hours ago
High Opportunity