Office Administration: Maintain records and documentation. Provide administrative support to the Director, including coordinating logistics. Manage filing, registrations, track action items and correspondence. Ensure policy compliance and support audits.
Programme Coordination: Execute CENDEF programmes (online, hybrid, physical). Manage materials, registration, and logistics. Coordinate partner liaison and participant arrangements. Set up events and manage attendance.
Content & Communications: Format, compile, and distribute CENDEF materials and communications via email, social media, and website. Coordinate with internal departments for promotional activities. Review materials for accuracy before distribution.
...
Welcome visitors and walk-in guests, answer incoming phone calls and assist courier services promptly and professionally.
Manage office facilities by coordinating with service vendors such as plumbers, electricians, pest control, carpenters, and cleaning personnel to ensure the office is well maintained. Process vendor invoices accurately and in a timely manner.
Coordinate office relocations and internal movements, including vendor sourcing, negotiations and contract administration.
...
Support project and initiative execution in partnership with headquarters and regional teams. Assist in implementing changes at the branch level, gather feedback from customers and agents, and contribute to continuous improvement efforts through effective change management support.
Collaborate with the sales team / agency force to help improve new business capture rates and healthcare steerage performance. Utilize branch-level analytics to support engagement strategies with agency partners and reinforce understanding of business opportunities.
Promote digital adoption and self-service options by working closely with the sales team and agency force. Help manage communication and escalation channels to ensure smooth service and operational efficiency.
...
Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
...