Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
...
Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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Act as a confidante and strategic partner to our leadership staff by ensuring their time is spent on the most leveraged activities
Make recommendations regarding time management, prioritization, and delegation
Coordinate meetings and clear conflicts for our senior leadership team; ensure critical meetings aren’t missed or delayed and are prioritized accordingly
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Act as a confidante and strategic partner to our leadership staff by ensuring their time is spent on the most leveraged activities
Make recommendations regarding time management, prioritization, and delegation
Coordinate meetings and clear conflicts for our senior leadership team; ensure critical meetings aren’t missed or delayed and are prioritized accordingly
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Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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Assist in managing and coordinating daily operation (work flow) activities of the department by ensuring sufficient staff are available in providing services and ensuring completeness of daily work, i.e maintain patient medical record including filing, sorting, processing, colour coding, movement tracking and ensure completeness of clinical documentation of Medical Records Management.
Supervising scanning team, motivating and evaluating the Medical Records staff while implementing Department policies and procedures.
Supervise, monitor and coordinate the effectiveness of clerical daily activities and work flow in providing ongoing services for patient care, e.g scanning of medical records and loose notes, etc
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Maintenance of monthly Rent and Standard Outgoings obligations
Manage AU & NZ Property Cards - updating store ownership changes / new store additions etc., including changes to rental and outgoing figures and any vendor changes.
Send welcome letter and onboarding instructions to new agents and landlords
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Bachelor's Degree in Business Administration, Corporate Administration, Management, Corporate Planning, Public Administration, Office Management or any related discipline.
Minimum 3 to 5 years of relevant experience in secretarial, executive support or administrative role.
Provide comprehensive secretarial and administrative support to the Division Head.
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