Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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Process flow verification/GSOP, record and improvement (value stream mapping)
Assist Supervisor in terms of Facility score card monitoring and analysis.
Assist in 5S and safety part of monitoring and analysis. 5S methodology is a workplace organization system that create a more efficient and productive environment through five steps: Sort, Set in order, Shine, Standardize, and Sustain.
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To monitor existing customer’s portfolio & contracts and to ensure the fulfillment of customer’s evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
Review and ensure value-for-money services for customers and the required margin of profits for the Company.
To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
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To monitor existing customer's portfolio & contracts and to ensure the fulfillment of customer's evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
Review and ensure value-for-money services for customers and the required margin of profits for the Company.
To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
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Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer’s expectations.
Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
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Administration & Documentation: Maintain accurate and organized records of procurement documents, including supplier information, invoices, purchase orders, and other related documentation.
Sourcing: Negotiate with suppliers on pricing, delivery schedules, payment terms, and other relevant conditions.
Maintain and regularly update the supplier and product database to support efficient sourcing activities.
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Executive & Account Support: Serve as the primary administrative point of contact for the Senior Account Manager, managing calendars, scheduling client check-ins, and preparing meeting agendas.
Client Documentation & Reporting: Draft meeting minutes, update client profiles, build weekly status reports, and prepare polished pitch decks and renewal presentations.
CRM & Record Maintenance: Ensure accurate, up-to-date account records in the CRM, tracking contract statuses, key milestones, and ongoing client requests.
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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Suria & Sonne Sdn Bhd, established in 2015, is a Malaysian clean energy company powering the transition towards a smarter, cleaner and more sustainable future.
Specialising in Solar PV, we deliver end-to-end solutions from design and engineering to turnkey projects, consultancy and O&M.
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