Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
In charge of the creation and the update/enrichment of Supplier code master data according to the requirements and in compliance with agreed guidelines and standards.
Ensure the completeness and quality of the master data and participate to the continuous improvement of the process.
Report to the Customer & Vendor Master Data Manager
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Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.
Ensure transparent, consistent communication of goals, expectations, and feedback. Ensure appropriate stakeholder management, providing timely and accurate information for further or follow up action.
Set measurable goals, monitor performance, provide feedback, and support career development of team members. Evidence achievement of such goals by generating appropriate statistics / metrics / KPIs to be used in management reporting.
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Lead the end-to-end planning and delivery of consumer-facing GTM campaigns for PayLater by Grab, consumer cash loans, and GrabPay.
Translate consumer segment growth targets into actionable promotional strategies, channel messaging, media plans, and project milestones.
Coordinate cross-functional delivery across internal teams (Consumer CRM, In-App Growth, Performance Marketing, PR, and Legal) and creative/media agencies.
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Issue sales invoices and e-Invoices to customers in compliance with LHDN's e-Invoicing requirements, ensuring accuracy of customer details, tax codes, and transaction data.
Submit e-Invoices via MyInvois portal/system and monitor validation status, resolving rejected or failed submissions promptly.
Generate Official Receipts in the accounting system upon receipt of customer payments.
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Candidate should possess at least a Diploma/Degree in Food Technology/Food Science/ Food Studies
Preferably with at least 1-2 years of working experience in Quality Assurance / Control or equivalent in F&B sector
Experienced in handling audit HACCP & HALAL, Good knowledge in HACCP requirements and implementation, good communication skills, excellent in problem-solving & able to work independently
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Minimum 3 to 5 years of progressive experience strictly within HR Operations or Human Capital Administration.
Proven track record in managing the full employee lifecycle (onboarding, lifecycle changes, offboarding) within a structured organization (higher education experience is highly advantageous).
Strong capability in managing complex stakeholder workflows, tracking contracts, and ensuring compliance with university policies.
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